As the computing
environment evolves, new capabilities and features become possible, and the
modem's firmware (internal programming) must be updated to support these
changes. The PTC family of Pactor modems uses advanced state-of-the-art
technology that makes it possible for customers to update the internal modem
programming, letting you keep your product functionality current with new product
with most computer-related tasks, there are several ways to update
the modem firmware, but probably the easiest is to use the firmware
update utility screen included in Airmail. To use this utility
follow these steps:
- From the modem models listed below left-click on
the link that matches your modem model.
- Click on
save when you see the screen that asks if you
want to run,
save the .zip or .exe file on your computer.
Remember where you save the .zip or .exe file you
execute the .zip / .exe file.
copy the unzipped firmware file.
- Browse to the Airmail program
folder on your computer (Hint: Normally the Airmail
program is installed in the Program Files folded
located on your "C" drive).
unzipped firmware file into the Airmail program
- With the modem connected to
your computer, turn on the modem and start the
- When in Airmail's Message
Index Screen on the toolbar click on
> update ptc-ii firmware Airmail will
read the firmware version currently installed in
your modem and then search the Airmail program folder for a newer
- If Airmail finds a newer firmware version
in the Airmail folder, the
button will become active (not grayed out).
- Click on the
button, and the rest is automatic. Leave the
modem and computer alone for a few minutes while
Airmail uploads the new firmware into your modem,
verifies the upload, and then writes the updated
firmware into the modems memory. The whole process
may take a minute
or two, so be sure not to disturb the computer or
turn off the modem until normal modem behavior has
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